FAQ & Terms


What does the Design Meeting involve?

The Design Meeting is your opportunity to see your unique ideas come to life as we discuss and design your cake, as well as view and sample a selection of Lesley’s Cakes.

Can someone help me design my cake?

Of course! As an Experienced cake decorator, I will be more than happy to work with you to design your perfect cake. You can choose from the many designs on offer at Lesley’s Cakes during our design meeting or I can draw up a design to customize the shape, size and style to create your own beautiful cake.

What should I bring to the design meeting?

You can bring anything and everything that provides you with inspiration. It may be a small bit of fabric, a color wheel, jewellery, art, furniture, music, or a post card. There really is no limit as long as your creative side is stimulated we will will have plenty to work with.

I also ask that you bring some basic information such as the number of guests you are serving, the venue’s address, the type of event, contact information, date of the event, your budget, and if you will be picking up your order or will be needing delivery.

Do I need an appointment?

Lesley’s Cakes is a small company and even though I tend to book up quickly I am still very flexible. My usually bookings are anywhere from a few months to a year from the event date. I also handle orders as quickly as 4 days prior to the event. Please contact Lesley as soon as you know the date of your event. As I work on first come first pay, it’s never to early to book your date!

How are your cakes priced?

Every cake is completely custom made for your unique event and as such the price will be different for each and every order. The main factors of cake pricing are:

  • Complexity of design
  • Amount of time and specialized labour required to create your chosen design
  • Amount of sugar decorations adorning the cake
  • Size and amount of serves you require

For these reasons quoting over the phone or via email can be difficult and misleading. Therefore prices will only be given at your Design Meeting. Please click here to make an appointment

What size cake will I need?

Slices are based on a 1in. x 2in. double layer cut.

Round Cake Square Cake
Size Serves Size Serves
6 inches 16 people 6 inches 18 people
8 inches 29 people 8 inches 32 people
10 inches 48 poeple 10 inches 50 people
12 inches 70 people 11 inches 60 people
14 inches 90 people
16 inches 118 people
1/4 sheet 54 people
1/2 sheet 108 people
Full sheet 204 people

What if I have a budget?

Most people have a budget range. Please let me know what it is, that way I can design your cake incorporating the elements that are important to you whilst keeping within your price range.

When should I book my cake?

All cakes are made to order so please book early. This will help insure your perfect design can be accomplished in time. Wedding cakes are usually booked between 1-6 months in advance. It is important to get your booking in as soon as possible in order to secure the wedding date.

Can I change the design details of my cake?

Yes. Any design changes must be made at least 2 weeks before the event date. Please keep in mind of a few things when deciding to make a design change:

  • Changes to design will often come with extra costs
  • Even if a change is requested 2 weeks or more before the event date, more lavish or difficult changes may not be able to be made do to time constraints.

Do you sell cup cakes?

Yes. Cupcakes are very fashionable and practical if they are to be served as a dessert or at a function where finger food is being served. I sell cupcakes by the dozen. I also have choices available for cupcake stands.

Do you offer delivery and set up?

Yes. I offer delivery and set up for an additional fee. You can read more about the service further down the page under the Delivery Fees section.

Can I pick up my cake?

Small or single tier cakes can be safely transported on a flat surface in your vehicle but definitely not on the back seat. With our larger and more delicate cakes, we highly recommend that you have us deliver the cake for you. If you’re picking up your cake, Lesley’s Cakes takes no responsibility for its safe delivery once it leaves the shop.

Can I use real flowers on my cake?

If you wish to include real flowers on your cake you will need your florist to create the floral arrangement. When you order your cake we will arrange a time for the florist to either send the flowers to me or to meet the cake at the event and have the florist arrange the flowers on the cake.

What is the payment and cancellation policies?

I require a 50% down payment upon the confirmation of your order and the remaining 50% is due 2 weeks before the event. You can read about payments further down the page under the Payment and Cancellation heading.

Delivery Fees

By Land

The minimum delivery fee is $50.00 for a 25 mile radius. Anything over 25 miles will be charged $50.00 + $0.66 per mile for every mile over 25.

Example 1: Delivery is 15 miles away. Delivery Fee = $50.00

Example 2: Deliver is 30 miles away. Delivery Fee will be $50 + (5 miles x $0.66) = $53.30

By Air

I will deliver your order to any airport within the Anchorage-Matsu Valley. You will be responsible for making all arrangements with the airline such as purchasing tickets and arranging pick-up times. I will deliver the cake to your designated carrier’s check-in counter. Once the delivery is signed for by the check-in staff, Lesley’s Cakes will not be held liable for the condition of the order and/or delivery time at your local airport.

The fee for airport drop-off deliveries are the same as “By Land”; $50 for the first 25 miles and then and additional $0.66 per mile after that.

I highly recommend having cakes frozen before shipping by air as to limit the potential for damage while on board the aircraft. I will freeze your cakes before delivery upon your request.

Pick Up

There is no fee for picking up your own order. There are a few things you should keep in mind:

  • The person picking up your order will be considered your representative and will sign a contract stating that the order is no longer the responsibility of Lesley’s Cakes. Make sure it is someone you trust.
  • You will need a completely flat surface to transport cakes. Car seats will not work as they are not completely flat and will cause damage to your order.
  • Larger cakes will need to be picked up in a truck as the size of the cake may not fit through the door of smaller cars.
  • You will be in charge of setting up the order yourself.

Set-up

There is no extra fee for the set-up of your order if I deliver it By Land. If you wish to pick up your order you will be responsible for the set-up. I will not be able to set up cakes delivered by air.

Deposit

To reserve your event date a 50% non-refundable deposit is due following your consultation and signing of contract. If we do not receive the 50% deposit and signed contract we will not be able to hold a date for you. Be aware that this date may become unavailable as we work on a first come first pay policy.

Final Payment

Remaining payments due will be paid no later than 14 days prior to the event. If the order is not paid in full by the date noted on your contract, then your order will be deemed cancelled. Lesley’s Cakes will not complete your order and no refund will be issued.

If your cake is ordered within 14 days of the event then 100% will be due along with your signed contract at the consultation. If this is not received than we will not be able to proceed with your order.

Design Changes

You may request design changes up to 14 days prior to your event. Be aware that any changes to your order’s design may result in extra charges. Extra charges will need to be paid according to our Payment Policy above.

Even if design changes are requested 14 days or more in advance, more lavish or difficult changes may not be able to be made do to time constraints or the unavailability of extra decorations.

Change of Event Date / Venue

We will accommodate change of event date depending on availability of the date and if you notify us at least 14 days before any change of the event day.

We will accommodate change of venue depending on availability of the date and if you notify us at least 14 days before any change of venue. Please be aware that changing the venue may result in extra delivery charges.

Cancellation and Refunds

Refunds are not provided for any reason. Due to our full schedule and our attention to detail we spend many hours planning and preparing even before beginning on an order.

Wedding Cake Price Guide

Because all of our cakes are completely custom designed and made special for each customer, we are unable to provide a price list. Our cakes are priced by the complexity of design and cake/filling choices.

TERMS AND CONDITIONS

Please read the above Terms and Conditions carefully before placing your order with Lesley’s Cakes. Once you have placed an order with us, you agree to and are bound by these Terms and Conditions.